Customs Taxation and Postal Services

According to current legislation, it is important to clarify that Decree-Law 1.804/80, which governs imports, provides that products sent by individuals abroad to individuals in Brazil, with a value of up to USD 50.00 (fifty US dollars), were originally exempt from taxation. However, with the new regulation established by Ordinance MF 612/2023, all international orders, regardless of value, may be subject to federal taxes, such as Import Tax (II). This change seeks greater control over import operations, especially impacting lower-value orders.

The vast majority of products we offer are under USD 50.00, which previously minimized the possibility of customs-related problems. However, we emphasize that, with the new rules, the chances of taxation increase, even for lower amounts.

ICMS Protocol 21/2011 and State Taxes
In some situations, the "Tax Problems" status is related to ICMS Protocol 21/2011, which requires the collection of ICMS (Tax on Circulation of Goods and Services) in the destination Federative Unit (UF). This requirement may result in the package being retained by the State Treasury (SEFAZ) until the tax is paid, which may delay the release of the product.

If the product is taxed, please contact our team. We will do our best to guide and assist in trying to minimize the tax charge. However, in situations where payment of the tax is unavoidable and there is no way to avoid it, the cost will be the responsibility of the end consumer, as provided for in Brazilian law.

Consumer Guidelines
We recommend that you regularly monitor the status of your delivery using our tracking tool. If your order is released, we will request priority shipping so that the product reaches you as quickly as possible. We apologize for any inconvenience caused and reaffirm our commitment to being by your side to resolve any problems in the best possible way.

We are available to clarify any questions or provide additional support.